Spatula vs ChowNow

A better deal than ChowNow.

ChowNow charges 2.95% + $0.29 on every transaction and $3.99 per delivery. Spatula is flat-rate with zero per-order fees, keep every dollar you earn.

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The maths

What each really costs

ChowNow$119-$298/mo + per-order processing + delivery fees

Spatula$99/mo flat, zero per-order or delivery fees

Monthly plan	$119-$298/mo
Payment processing	2.95% + $0.29/order
Flex Delivery fee	$3.99/order

Feature by feature

Feature	Spatula	ChowNow
Zero per-transaction fees	✓	✗
Zero delivery surcharges	✓	✗
Custom domain	✓	✓
True white-label	✓	Partial
Full customer data ownership	✓	✗
Built-in merchant app (PWA)	✓	Tablet app
Group ordering	✓	✗
Scheduled orders with smart prep time	✓	✗
Postcode-based delivery zones	✓	✓
Thermal receipt printing	✓	Partial
Half-and-half pizza builder	✓	✗
Meal deal / combo builder	✓	✗
Built-in loyalty program with tiers	✓	✓
Real-time order tracking + chat	✓	Tracking only
Menu import from competitors	✓	✗
Customer allergen profiles	✓	✗
Honest deal detection	✓	✗
Daily specials system	✓	✗
Australian market support	✓	✗
QR code dine-in ordering	✓	✓
Multi-store management	✓	✓

Why restaurants switch

Per-transaction fees on every order

ChowNow charges 2.95% + $0.29 on every transaction. On a $40 average order, that's $1.47 per order, adding up to hundreds per month.

$3.99 delivery fee per order

ChowNow's Flex Delivery adds $3.99 per delivery order, split between you and the customer. On 200 deliveries/month, that's nearly $400 in extra fees.

Inconsistent customer service

Users report long wait times and inconsistent support quality. When orders go wrong during peak hours, you need immediate help, not a callback in 48 hours.

US-only platform

ChowNow operates exclusively in the United States. No Australian market support, no GST handling, no local payment integrations.

Frequently asked questions

How much am I really paying with ChowNow?

Between the monthly fee ($119-$298), processing fees (2.95% + $0.29/order), and delivery fees ($3.99/order), a restaurant doing $15k/mo in online orders could be paying $700+/mo in total. Spatula is $99/mo flat — no commission, no per-order fees, no hardware costs.

Does ChowNow work in Australia?

No. ChowNow is US-only. Spatula is built for Australian restaurants with local GST handling, Australian payment methods, and support in your timezone.

Can I migrate my ChowNow menu to Spatula?

Yes. We'll help you recreate your menu in Spatula with all your categories, modifiers, pricing, and images. Most migrations are complete within 24 hours.

Does Spatula have a marketplace like ChowNow?

Spatula focuses on your direct ordering channel, your brand, your domain, your customers. We don't operate a marketplace that competes with your restaurant for attention.