Menufy charges $1.75 per order plus processing fees. At 60 orders a day, that's over $3,000/month. Spatula is $99/mo flat, no matter how many orders you process.
| Monthly subscription | $0/mo |
| Per-order convenience fee | $1.75/order |
| Credit card processing | 2.75% + 30c/order |
| Feature | Spatula | Menufy |
|---|---|---|
| Zero per-order fees | ✓ | ✗ |
| Zero processing fees | ✓ | ✗ |
| Custom domain | ✓ | ✗ |
| True white-label (no platform branding) | ✓ | ✗ |
| Full customer data ownership | ✓ | ✓ |
| Built-in merchant app (PWA) | ✓ | ✗ |
| Group ordering | ✓ | ✓ |
| Scheduled orders with smart prep time | ✓ | ✗ |
| Postcode-based delivery zones | ✓ | ✗ |
| Thermal receipt printing | ✓ | ✓ |
| Half-and-half pizza builder | ✓ | ✗ |
| Meal deal / combo builder | ✓ | ✗ |
| Built-in loyalty program with tiers | ✓ | ✗ |
| Real-time order tracking + chat | ✓ | Tracking only |
| Menu import from competitors | ✓ | ✗ |
| Customer allergen profiles | ✓ | ✗ |
| Honest deal detection | ✓ | ✗ |
| Daily specials system | ✓ | ✗ |
| Australian market support | ✓ | ✗ |
| POS integrations | ✓ | ✓ |
Menufy's per-order fee seems small, but at 60 orders/day that's $3,150/month in convenience fees alone, before credit card processing. The "free" subscription is anything but free.
Your restaurant page lives on Menufy's platform with their branding. Customers order through Menufy, not through your brand. No custom domain support.
Menufy uses DoorDash and Uber Eats drivers for delivery. Menufy orders reportedly get lowest priority, leading to 2+ hour delivery times and cold food complaints.
Users report being charged twice, orders placed for closed restaurants, and difficulty getting refunds. No live customer service for order-level issues.