Zero commissions like CloudWaitress, plus a built-in merchant app, group ordering, and thermal printing that CloudWaitress doesn't offer.
| Standard plan | $79 AUD/mo per store |
| Mobile app add-on | ~$399 one-time + monthly fee |
| Enterprise | $299+/mo |
| Feature | Spatula | CloudWaitress |
|---|---|---|
| Zero per-transaction fees | ✓ | ✓ |
| Custom domain (order.yourrestaurant.com) | ✓ | ✓ |
| True white-label (no platform branding) | ✓ | ✓ |
| Full customer data ownership | ✓ | Partial |
| Built-in merchant app (PWA) | ✓ | Browser-based |
| Group ordering | ✓ | ✗ |
| Scheduled orders with smart prep time | ✓ | ✗ |
| Postcode-based delivery zones | ✓ | ✗ |
| Thermal receipt printing | ✓ | ✓ |
| Half-and-half pizza builder | ✓ | ✓ |
| Meal deal / combo builder | ✓ | ✓ |
| Built-in loyalty program with tiers | ✓ | ✗ |
| Real-time order tracking + chat | ✓ | Tracking only |
| Menu import from competitors | ✓ | ✗ |
| Customer allergen profiles | ✓ | ✗ |
| Honest deal detection | ✓ | ✗ |
| Daily specials system | ✓ | ✗ |
| Australian GST handling | ✓ | Partial |
| Multi-store management | ✓ | ✓ |
| QR code dine-in ordering | ✓ | ✓ |
CloudWaitress relies on browser-based order management. No installable PWA or native app for your staff to manage orders with push notifications on the go.
CloudWaitress has no native loyalty or rewards system. You'll need to integrate a third-party tool if you want to reward repeat customers.
Users report basic layout tools and limited product images. Your storefront ends up looking like every other CloudWaitress site.
If you run multiple brands or franchise locations, CloudWaitress doesn't offer true tenant isolation with separate dashboards per brand.